We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Sexualmalls are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

30 Day Money Back Guarantee:

  • For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.

One Year Repair Warranty

  • Unless otherwise noted on the products page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item to GearBest , while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair.

How can we ship the defective item to Sexualmallsfor return?

  • ATTN: Jack Qin
  • Return Address:Room 404,166th Building,JiKeng,XinTian,Guanlan,LongHua,Shenzhen.China
  • Postal Code:518000
  • Tel:+86-17707852905

Special Notes:

  • Due to the special nature of Sexy Toys, all items which need to return or exchange must be Brand new & Unused..
  • Customers must first send a clear photo or video of the damaged or defective item and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: [email protected]..
  • After Sexualmalls has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 20 USD, Sexualmalls will refund the same amount of 30 USD to the customer. If our technical team determine the item is not DOA , Sexualmalls will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted. .Product returns must be via one of Sexualmalls's approved shipping methods; Please contact us for further details.
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